Knowledge Management can sometimes seem like a difficult term to define. There are several different approaches to the topic which cause the confusion. One definition is a range of…

When the number of service providers are increasing and government regulations increasingly tightening, it’s becoming difficult for the telecom companies to retain customers. Added with introduction of mobile number portability (MNP) it will be more difficult for the telecom service providers to retain customers. The external environment; social, political, economical and technological changes are happening [...]

Knowledge management is a hot topic everywhere. Still it is a dilemma, especially when one wants to implement it in the organisation. It is because generally people take it as a single system that could be chipped into the organisation as a unit or division. Knowledge management is not a system that could be brought [...]

Measureable Knowledge Management
View more presentations from Peter Reiser.

Knowledge management has been, up to now, largely a top-down enterprise. Driven by a concern that corporate knowledge repositories would quickly fill up with inaccurate, useless junk without rigid quality review, organizations have created small priesthoods of knowledge administrators responsible for virtually all authoring. Unfortunately, the result often has been massive bottlenecks as content generated [...]

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